Privacy Policy

Privacy Policy Urban Chisel

Welcome to Urban Chisel’s Privacy Policy .

Urban Chisel and its affiliates (collectively, “Urban Chisel”, “we”, “our” or “us”) are engaged in the business of providing bespoke interior fit-out solutions, as described in our Terms and Conditions available at urbanchisel.in/privacy. This Policy outlines our practices related to the collection, storage, usage, processing, and disclosure of personal data when you interact with our website urbanchisel.in, avail our services, or communicate with us in any manner collectively, the “Services”.

At Urban Chisel, we are committed to protecting your privacy and handling your personal data with transparency and care. By using our Services, you consent to the terms set out in this Policy and agree to our data practices.

For specific queries, please refer to Section 1 to understand how this Policy applies to you.

1. BACKGROUND AND KEY INFORMATION

(a) About Us:

The Services are provided by Urban Chisel. For questions about this Policy or our data practices, contact us at:

Email: info.urbanchisel@gmail.com

(b) Applicability:

This Policy applies to individuals accessing our website, communicating with us, availing our services, or participating in any events or campaigns we conduct.

Our platform may contain links to external sites or services. We are not responsible for their privacy practices and encourage you to read their policies before interacting with them.

2. PERSONAL DATA WE COLLECT

Depending on how you use our Services, we may collect:

Contact Data: Name, phone number, email address, residential or site address.
Identity Data: Age, gender, photographs, identification documents.
Property Data: Project address, floor plans, property size, site conditions.
Preferences: Material and design preferences, style inspiration, budget range.
Transaction Data: Project costs, payment details (processed via third parties), UPI ID.
Technical Data: IP address, browser type, device information, cookies, and usage behavior.
Communications Data: Your feedback, queries, chats or emails exchanged with our team.

We may also collect aggregate or anonymous data for research or service improvement.

3. HOW WE COLLECT YOUR DATA

We gather data through:

Direct Interactions: When you fill out forms, contact us, or communicate with our team.
Automated Technologies: Via cookies and similar technologies when you visit our website.
Third Parties: Service partners, payment gateways, or analytics tools like Google Analytics.

4. USE OF PERSONAL DATA

We use your data to:

Verify your identity and create project accounts.
Provide our design consultation and fit-out services.
Communicate with you regarding project updates, services, or promotions.
Respond to queries, feedback, or complaints.
Process payments and manage transactions.
Improve our website and service delivery.
Send newsletters or marketing material.
Comply with legal obligations.

You agree to be contacted via email, SMS, WhatsApp, or phone for service-related communication.

5. COOKIES

We use cookies to enhance your website experience and remember your preferences.

6. DISCLOSURE OF YOUR DATA

We may share your data with:

Our internal teams and trusted partners involved in project execution.
Service providers such as contractors, consultants, logistics teams, or payment processors.
Analytics and marketing vendors (for service improvement or targeted communications).
Government authorities if required by law.

We ensure all third parties handle your data securely and lawfully.

7. DATA ACCESS AND UPDATES

You are responsible for ensuring your data is accurate and up to date. You may request to review or correct your data by contacting us at info.urbanchisel@gmail.com

8. INTERNATIONAL TRANSFERS

If your data is processed outside your country of residence, we ensure it is protected under applicable data protection laws.

9. DATA SECURITY

We implement industry-standard security measures to protect your data from unauthorized access or misuse.

10. DATA RETENTION

We retain your data for as long as necessary to fulfill our contractual and legal obligations or until you request its deletion.

11. BUSINESS TRANSITIONS

If Urban Chisel undergoes a merger, acquisition, or asset sale, your data may be transferred as part of the business transition.

12. OPT-OUT

If you wish to opt out of marketing communications or telephonic contact, email us at info.urbanchisel@gmail.com with your registered details. We will process your request within 15 working days.

13. POLICY UPDATES

We may update this Policy periodically. Changes will be communicated via our website or email. Continued use of the Services implies your consent to the revised Policy.

Questions or Concerns?
Contact us at info.urbanchisel@gmail.com for any queries related to this Policy.

URBAN CHISEL